🏢 Project Overview
A comprehensive internal management system developed for Carsition Company to organize customer relationship management and improve the internal technical support experience. The system functions as a full CRM for the customer service team.
✨ Key Features
- 👥 Customer registration and management with dedicated accounts per client
- 🎫 Technical support ticketing system with status tracking (new / in-progress / closed)
- 📋 Task distribution and monitoring for support staff
- 💬 Internal messaging between clients and support team
- 📂 Complete interaction history archiving per customer
- 📊 Detailed reports and statistics with Chart.js
- 🔐 Multi-level permissions system (Admin / Support / Agent)
- 📱 Responsive interface across all devices
⚙️ Tech Stack
- Laravel + Blade for Full-Stack
- MySQL database
- AJAX + jQuery for real-time updates
- Chart.js for data visualization
📈 Impact
The system saved the team significant time and noticeably improved support efficiency by centralizing all data in one place.
